About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions...

Posted 9:42:54 AM. About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the…See this and similar jobs on LinkedIn.

Posted 9:42:54 AM. About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the…See this and similar jobs on LinkedIn.

Posted 9:42:54 AM. About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the…See this and similar jobs on LinkedIn.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Carolina.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Care Specialist to remotely support our customer service operations. We are looking for a customer-focused individual who is passionate about providing personalized care for pets and pet owners with a positive, can-do attitude, and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what. Taking care of customers and veterinarians is our #1 priority.  You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.

Our Care Associates must be detail-oriented, thorough, and obsessed with creating the best possible experience for our customers.

RESPONSIBILITIES:

• Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude:
• Quickly and efficiently handle communication with customers by answering phone calls, text messages, and emails regarding billing, delivery, and general questions to ensure that all of customer needs are met and problems are resolved
• Call customers when additional information is needed regarding their medication or when there is a refill coming up on their pets medication
• Inform customers of Mixlab’s values, policies and procedures as a client, and occasionally “sell” Mixlab to new customers over the phone who are considering switching
• Professionally communicate with veterinarians and Mixlab pharmacists to get our customers their prescriptions in a timely manner:
• Answer phone calls, emails, and text messages from veterinarians and vet practice staff to answer their questions, take information for new prescriptions or update them on the status of orders
• Call vet practices when additional information is needed, authorization is needed on a new medication, or to relay client questions or concerns
• Follow Mixlab company workflow and processes to ensure smooth daily operations:
• Work closely with the logistics team to schedule deliveries via Mixlab couriers and UPS shipping
• Communicate with Mixlab pharmacists, pharmacy technicians, compounding technicians, and couriers to ensure that we always are able to deliver on our promises to clients
• Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc.
• Create prescriptions and online orders responsibly and correctly with extreme attention to detail
• Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
• Write creative, fun, and appropriate messages to pets and select appropriate toys to include in their order
• Work together with your team members to ensure all orders are placed and all needs are met on a daily basis.

ABOUT YOU:

• You have a Bachelor’s Degree or High School Diploma (or equivalent) with relevant experience
• You have 2-3 years of experience in customer-centric role, such as a Customer Service Representative
• You have experience working in veterinary care or the medical field, or a strong interest in working in the field.
• You have the ability to learn basic medication and administration information and be able to help resolve customer issues but knowing when a question needs to be escalated to a pharmacist for assistance
• You have the ability to learn and understand basic medication formulations, compound vs. noncompound, controlled substances & hazardous products, and New York State Food & Drug Administration laws.
• You solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients.
• You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
• You have the ability to empathize during difficult conversations and prioritize pet parents needs
• You have excellent communication skills - both written & verbal
• You have the ability to learn and adapt to changing software and platforms
• You have flexibility to work nights, weekends, and holidays
• MUST LOVE PETS and their people!

What we offer

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Company Stock Options
• Pre-tax commuter benefits, dependent care, HSA and FSA
• Employer-paid short and long-term disability leave, parental leave, and life insurance
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
• Discounts on many items through Perkspot
• And more!

$22 - $24 an hour

This is a full-time, hourly role, and the pay depends on individual qualifications, experience, and skillset.

Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.

Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we’re able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy.  Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!

We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at [email protected] or call 201-431-6176.

Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Realize your potential by joining the leading performance-driven advertising company and a proud Great Place to Work® Certified employer in Gurgaon

As a Intern - Implementation Specialist on the Publisher Professional Services team in our (Gurgaon) Office, you’ll play a vital role in delivering high-quality product implementations that help publishers maximize the value of Taboola’s solutions. You will work directly with internal stakeholders across global markets to execute technical integrations, troubleshoot issues, and ensure seamless deployment of Taboola products. You’ll gain hands-on experience with modern web technologies while contributing to operational excellence and customer success. This role offers an opportunity to build technical expertise, collaborate across teams, and support the growth of Taboola’s publisher business.

To thrive in this role, you’ll need:

• 0+ years of professional experience in an enterprise software or technology environment
• Hands-on experience with HTML, CSS, JavaScript, ReactJS, and Python
• Experience working with databases such as MySQL or Oracle
• Experience implementing or supporting web-based products and integrations
• Ability to troubleshoot technical issues and manage multiple implementation requests within defined timelines

Bonus points if you have:

• Experience working in a rapidly growing global business environment
• Exposure to fraud investigation, detection, or operational support processes

How you’ll make an impact:

• Deliver high-quality implementations of Taboola products across publisher websites while meeting customer requirements and predefined timelines
• Collaborate closely with Account Managers, Sales teams, and other stakeholders to execute implementation requests and resolve technical challenges
• Investigate fraud-related cases and contribute to faster detection and resolution processes
• Provide timely support through email, chat, and ticketing systems while maintaining high customer satisfaction standards
• Troubleshoot technical issues, identify root causes, and escalate complex cases when needed
• Continuously build product and technical expertise through training and adoption of new product features and enhancements

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.”

Well-being: Competitive benefits package tailored to support your health and well-being

Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired

Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, and Expedia

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

#LI-ST1

#LI-Hybrid

Introduction

At Slipstream LS we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Provide white-glove, End User Service Desk Support via phone, email, and chat.
• Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems
• Perform and document daily ticket follow-ups with end users within respective ticketing system
• Resolve username and password problems.
• Perform uninstall/reinstall of approved software applications to devices.
• Provide Multifactor Authentication, Single Sign-On and VPN Support.
• Perform software and application support.
• Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
• Provides support for general “how-to” inquiries.
  
  

Required Skills

• CompTIA A+ certification.
• Experience supporting Microsoft 365, Windows 10, and Active Directory.
• 1+ year Mac OS experience.
• Experience with the ServiceNow ticketing system.
• Experience with Freshservice and/or Zendesk ticketing systems a plus.
• Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
• Experience Remotely troubleshooting windows hardware and software break/fix issues.
• 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment.
• Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi).
• Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts.
• Understanding of call center metrics and KPIs.
• College or technology school degree preferred.
• Ability to multi-task and experience working in a fast-paced environment.
• Strong technical troubleshooting and customer service skills.
• Strong verbal and written communication skills.
• LinkedIn Profile with active job history
  
  

Slipstream LS is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream LS makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Description:L1 Global Client Support SpecialistBookassist is a multi-award-winning and leading provider of online booking technology, distribution technology, web design and digital strategy services to the hotel industry internationally.

Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.

Your Role

As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.

Key Responsibilities

• Respond promptly to customer inquiries in French via phone, email, and chat.
• Provide technical support and troubleshooting assistance for iRobot devices.
• Guide customers through product features, usage, and maintenance advice.
• Document customer interactions and issue resolutions accurately in the database.
• Collaborate with internal teams to escalate complex technical issues.
• Stay updated on product updates, software changes, and company policies.

• Fluency in French (spoken and written) is mandatory; English proficiency is a plus.
• Experience in technical support or customer service, preferably in electronics or robotics.
• Strong problem-solving skills and a customer-oriented approach.
• Ability to work independently in a remote setting with excellent time management.
• Familiarity with CRM tools and support software.
• Excellent communication skills and attention to detail.
• Reliable internet connection and a suitable home workspace for remote work.

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

1500 Euro Signing Bonus

Fully Paid Training

Health Insurance

And Much More...

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Montana.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Oklahoma.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday