Manages and leads a client's IT Service Desk team end-to-end, overseeing daily operations, SLA adherence, incident response, and continuous service improvements.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Supervises and coaches customer care specialists, monitors interactions across channels, provides training and real-time feedback to ensure quality service delivery.

Senior manager oversees merchant support operations for payment platform products across Latin America and Caribbean, leading level 1-2 support teams and ensuring client experience excellence.

Supervises and coaches customer care specialists, monitors interactions across channels, and provides training and real-time feedback to ensure team performance and customer satisfaction.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for ElevenLabs' enterprise and startup customers.

Supervises a technical support team, resolves complex client issues, and leads training and process improvements for a financial services company.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive product improvements based on support patterns.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive process improvements through cross-functional advocacy.

Senior leader manages customer success team strategy, retention, and growth for commercial and government accounts, overseeing CSMs and driving customer satisfaction metrics.

Senior Director leads customer success strategy, manages CSM teams, and drives retention and growth for commercial and government customers.

Lead and manage a remote customer service team, handling onboarding, coaching, performance monitoring, escalations, and quality assurance across support channels.

Owns customer success for charity partners on a fintech platform, proactively identifying growth opportunities to increase their fundraising impact.

Oversees customer success implementation initiatives, onboarding, and integrations as a team leader reporting to VP level.

Lead and develop a US customer support team, manage queue distribution and SLAs, handle escalations, and spend 30-40% of time actively supporting customers.

Lead a global support organization combining AI-powered automation, human support, and VIP developer support while driving strategy, metrics, and continuous improvement.

Lead and architect the Customer Success function, defining onboarding/enablement standards, managing retention risk, and coaching a high-performance CS team.

Manages customer support team operations, coaches analysts, and ensures quality technical support delivery for healthcare platform customers.